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0861 TANGLED / 0861 826 453

FAQs

 

What is Tangled?

  • Tangled is an online store selling accessories for iPad, iPhone and MacBook as well a large range of HDMI cables and DisplayPorts. We deliver all over South Africa but also have an office in Cape Town where customers are welcome to come and purchase products.

 

If I place an order how long will it take for the product to arrive?

  • Delivery time in Cape Town is within 1-2 working days and 2-3 days for all other main areas in SA.
  • Delivery to Regional Areas takes 3-4 working Days
  • We offer Overnight Express but the order must be paid for before 2pm to be dispatched on the same day.
  • If in Cape Town you are welcome to collect on the same day at 66 Roeland Square, Drury Lane, Gardens. If you would like to collect after hours please leave a note and we can leave your parcel at reception.

 

Can I collect my order on the same day? (Currently Only in Cape Town)

  • You can collect your order on the same day, our address is 66 Roeland Square, Drury Lane, Gardens, Cape Town.

 

What are Tangled's operating hours?

  • Monday till Friday 9am - 5pm

 

Does Tangled have a physical store?

  • Yes Tangled has a physical store where you are welcome to come and purchase products.

 
How do I place an order on the Website?
  • Please Click Here to see step by step instructions on how to place an order online.

    Is there an Overnight Express option?

    • Yes we do have overnight express to your door for an additional R89. Please note that our door to door courier only services main areas. Please contact us for a quote for overnight express to regional areas.

     

    Does Tangled have a Door to Door Courier Service?

    • Yes we have a door to door courier service, it is free for orders over R250.

     

    Does Tangled Deliver Outside of SA?

    • Yes have just started delivering to Botswana, Namibia and Zimbabwe!

     

    How can I make payment?

    • You can make payment online via Credit Card, EFT or SnapScan. Please email info@tangled.co.za for bank details
    • In Store you are able to pay with Cash, Credit Card, SnapScan or by EFT

     

    Is there a money back guarantee?

    • Tangled offers a 7 day money back guarantee (no questions asked!) and a 6 month warranty on all cables and electronics
    • Please Click Here for more information

     

    Does Tangled do Bulk Orders?

    • Yes we can arrange bulk orders and offer great quantity discounts, for more information please email quote@tangled.co.za

     

    What if the product I require is not listed on the website?

    • Please feel free to enquire about any product you may be looking for, we are always open to stocking new popular items.

     

    Where is Tangled based? 

    • We are based in Cape Town - 66 Roeland Square, Drury Lane, Gardens
    • Click here to view Tangled on Google Maps

     

    How can I contact Tangled?